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Reliance Digital closed washing machine repair complaint under extended warranty without fixing it or informing customer

Reliance DigitalPC-2026-03434Consumer Electronics & AppliancesAnonymous ·
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A BIG QUESTION FOR LARGE ORGANISATIONS: ARE THEY REALLY ABLE TO SERVE THEIR CUSTOMERS PROPERLY? 🤔 Having millions of customers, thousands of stores and huge revenues is certainly a business achievement. But does that automatically mean good customer service? Absolutely not! Recently, I had a very disappointing experience with Reliance Digital regarding my washing machine, which is covered under an extended warranty. A technician visited on 26 October 2026 and promised to arrange a replacement part within two days. Surprisingly, the complaint was closed on 27 October without repairing the machine or even informing us. Since then, our attempts to escalate the matter have not resulted in a satisfactory solution. This raises some important questions: 1. Is the organisation's complaint management system actually working? 2. Are customer complaints being closed just to improve performance figures? 3. Who is accountable when a technician makes a commitment but the company fails to deliver? 4. Does management really know what customers experience at the ground level? Large organisations proudly talk about millions of customers, revenue growth, expansion and market leadership. But customer numbers and financial performance alone cannot define the quality of an organisation. A company's real strength is reflected in how it treats customers when something goes wrong. Selling a product is a business transaction. Providing timely after-sales service is a responsibility. I believe Indian businesses need to focus as much on customer satisfaction and accountability as they do on sales, expansion and profitability. A happy customer is an asset, but a disappointed customer can become the strongest voice against an organisation. \#CustomerService #RelianceDigital #CustomerExperience #Accountability #AfterSalesService #ConsumerRights #BusinessEthics #CustomerSatisfaction #IndianBusinesses 🇮🇳 Reliance Digital Amol Suneja ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 8:33 am

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