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Reliance Digital - Defective OnePlus Nord 6 Mobile Delivered (Missing SIM Tray & Charging Defect) & Delay in Return Pickup (Order #RD6AC8F6820E174E6675)

Reliance DigitalPC-2026-02826Consumer Electronics & AppliancesAnonymous ·
Hi Reliance Digitaln I am writing to escalate my complaint regarding my OnePlus Nord 6 mobile phone purchased from Reliance Digital. Order Details: Order ID: RD6AC8F6820E174E6675nShipment ID: RD6AC8F6820E174E6675-01nThe mobile phone has the following issues: The SIM tray is missing. The phone is experiencing charging problems. I have already initiated a return request through your app, but I have not received any update regarding the return process or pickup. I am extremely disappointed with the product quality and the lack of communication from your support team. I have already raised complaints and am still waiting for a proper resolution. I request you to process my return request urgently, arrange a pickup, and initiate my refund according to your return policy. Please provide a written update on the status of my return request. I feel that your team is just completing formalities instead of genuinely trying to resolve my issue. You mentioned that you tried calling me, but I have received only one call from your team. When contacting a customer regarding an important complaint, at least two call attempts should be made instead of calling just once and closing the matter as if all necessary efforts have been made. I have already shared the required details and pictures multiple times, yet my issue remains unresolved. This repeated delay and lack of proper communication are extremely frustrating. I request you to stop these formalities and take genuine action to resolve my complaint regarding my order RD6AC8F6820E174E6675. If this matter is not resolved promptly, I will escalate the complaint to the National Consumer Helpline. Reliance Retail Reliance Brands Limited Reliance Digital National Consumer Disputes Redressal Commission (NCDRC) #RelianceDigital #ConsumerCourt #ConsumerRights #ConsumerProtection #ConsumerComplaint #ConsumerGrievance #NationalConsumerHelpline #ConsumerForum #CustomerService #UnfairTradePractices #OnlineShopping #CustomerRights #JusticeForConsumers #ConsumerAffairs #NCH

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  1. Case filed

    System · 23 Oct 2026, 5:34 pm

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