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Reliance Digital sold Samsung Galaxy S26 Ultra that reportedly failed within 7–8 days; refund or replacement sought

Reliance DigitalPC-2026-02059OtherAnonymous ·
LEGAL NOTICE Through Advocate / By Registered Post A.D. / Email Confidentiality Notice Date: 12 October 2026 To, The Managing Director / Chief Executive Officer Samsung India Electronics Private Limited India Subject: Legal Notice for Defective Samsung Galaxy S26 Ultra, Failure to Resolve Complaint, and Demand for REFUND Dear Sir/Madam, I am issuing this legal notice regarding the defective Samsung Galaxy S26 Ultra purchased from Reliance Digital on 23 September 2026. The device became defective and stopped functioning within approximately 7–8 days of purchase. Such an early failure of a newly purchased premium smartphone has caused me considerable inconvenience, mental harassment, and loss of time. Despite approaching Samsung customer support and the authorised service centre, my complaint has not been satisfactorily resolved. I have also faced difficulties obtaining a proper written technical inspection report explaining the alleged cause of the failure. I have already registered a complaint with the National Consumer Helpline, Docket No. 10339516. However, I have not received a satisfactory resolution to my grievance. Your failure to provide an effective resolution may amount to deficiency in service and may give rise to claims under the applicable provisions of the Consumer Protection Act, 2019, subject to the facts and evidence. DEMANDS You are hereby called upon to: 1. Provide a brand-new, sealed replacement Samsung Galaxy S26 Ultra free of cost, or refund the full purchase price of ₹1,20,000, as elected by me. 2. Provide the complete written technical inspection report, job card, findings, and supporting evidence relied upon to determine the cause of the defect. 3. Resolve the complaint without further unnecessary delay or repeated visits to the service centre. 4. Provide written confirmation of the proposed resolution within 15 days of receipt of this notice. Please take notice that, should you fail to resolve this matter within the above perio

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  1. Case filed

    System · 13 Oct 2026, 8:29 pm

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