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Reliance Digital AC installation left unsecured and leaking, extra ₹900 charged without receipt, complaint unresolved 5 days

Reliance DigitalPC-2026-03432Consumer Electronics & AppliancesAnonymous ·
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5 Days, Multiple Follow-ups, One Unresolved Complaint! Extremely Disappointing Experience with Reliance Digital & Reliance ResQ. I am very disappointed with the customer service and after-sales support provided by Reliance Digital and Reliance ResQ. I purchased an AC from Reliance Digital/Jio Store, expecting a professional installation and reliable after-sales service. However, my experience has been extremely frustrating. Here are the major issues: - The AC installation on 21st October was improper, with the outdoor unit's screw fitting not secured properly. - Despite paying approximately ₹1,400 for installation, I was charged an additional ₹900 without receiving any bill or receipt. - Within just 2–3 days of usage, the AC started leaking water. - Despite several calls and follow-ups with the assigned engineer, the issue remains unresolved. What makes this even more disappointing? I officially raised my complaint through email 5 days ago, but there has still been no proper response or permanent solution from the concerned team. Is this how a reputed brand like Reliance treats its customers after making a sale? Customers deserve proper installation, transparent billing, and dependable after-sales service. We should not have to repeatedly chase a company for something that should have been handled professionally from day one. I sincerely request the senior leadership of Reliance Digital and Reliance ResQ to intervene and take immediate action. I expect: 1. Immediate and permanent resolution of the water leakage. 2. A valid explanation and receipt for the additional ₹900. 3. Accountability for the poor installation and unacceptable service experience. 4. A proper response to my email complaint. Selling a product is not the end of customer responsibility. Real customer service begins after the sale. Hoping this post finally reaches the right people and results in action rather than another assurance. Reliance Digital Reliance ResQ #RelianceDigital #RelianceResQ #CustomerExperience #CustomerService #AfterSalesService #ConsumerRights

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  1. Case filed

    Filer · 4 Nov 2026, 8:30 am

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