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Myntra - Missing Tag on Delivered Item, Denied Exchange, Call Disconnections & Support Failure

MyntraPC-2026-02782E-commerceAnonymous ·
Myntra, Just shut down your customer care service! I am sharing this experience because I am genuinely disappointed with the way Myntra has handled a straightforward customer issue. I received an order from Myntra without a tag attached to the product. When the delivery agent arrived for the exchange, it could not be completed because the tag was missing (which is missing as delivered) and instructed me to raise a request. I raised the request within five minutes. What followed has been more than a week of frustration, repeated follow-ups, and absolutely no resolution. Despite contacting Myntra customer care 5–6 times over calls and more than 10–20 times over chat, I am still waiting for my exchange. The situation got even more disappointing today when a customer care representative explicitly stated that they could not help me because they did not have a resolution to the problem. These executives are so smart that I could hear the background noise, but no meaningful response from the representative, followed by the call being disconnected. I cannot establish the reason for these disconnections, but the experience has been extremely frustrating and it definitely looks like Myntra customer care is No more useful. Let that sink in: A product arrives without its tag. The customer raises an exchange request almost immediately, following the delivery agent's instructions. The customer follows up repeatedly for more than a week. Customer care provides no resolution. Eventually, the customer is told that the support team itself has no solution. What is a customer supposed to do when the company's own customer support admits that it cannot resolve the issue? I understand that operational issues can occur. However, repeatedly asking a customer to follow up without providing a resolution is not acceptable customer service. Myntra SupportnCould you Explain why a customer who reported an issue immediately is being made to chase the company multiple times? I chose to raise this publicly only after exhausting the usual customer support channels without any meaningful progress. I am not asking for special treatment. I am asking for a resolution to a problem that I reported promptly and have repeatedly followed up on. Sharon Pais , Kalyan KrishnamurthynNational Consumer Law Center Consumer Voicen#Myntra #CustomerExperience #CustomerService #ConsumerRights #Ecommerce

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  1. Case filed

    System · 23 Oct 2026, 8:31 am

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