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Myntra - Unilateral Exchange Cancellation, Rude Delivery Executive, Unfulfilled Callbacks & Delayed Refund Reconciliations

MyntraPC-2026-02720E-commerceAnonymous ·
Formal Escalation: Myntras Customer Service and Lack of Accountability. I am extremely disappointed with the way Myntra has handled my exchange and subsequent complaint. I am bringing this matter to the attention of senior management for a proper investigation and resolution. ORDER DETAILSn• Original product: CAHOOT Mens Polo Collar Cotton T-shirtn• Original Order ID: 1342755 18126155383103n• Exchange product: Red Chief Mens Mesh Trekking Shoesn• Exchange Order ID: 1343577 08419788969001n WHAT HAPPENED? 11 October: I initiated the exchange within the eligible period, before the 12 October deadline. 14–15 October: The shoes delivery was delayed. On 15 October, the delivery agent marked the shipment as FAILED. When I called to understand the reason, the agent behaved rudely, disconnected the call and stopped responding. I reported this behaviour to Myntra customer support and was assured that the issue would be investigated and delivery attempted the following day. 16 October: Instead, my exchange was cancelled, and the shoes were never delivered. I then attempted to contact customer support through calls and chat at least six times throughout the day. Every time, I was told that agents were busy and a callback had been registered. Not a single callback was received. My order page shows a refund breakdown, but I still need confirmation that the refund has actually been processed and that all payments have been correctly reconciled. WHAT I EXPECT FROM MYNTRAn Full refund of the original T-shirt amount. Full refund of the additional amount paid for the shoes. A ₹1,000 Myntra voucher as a goodwill apology for this experience. An investigation into the delivery agents conduct, exchange cancellation and failure to provide promised callbacks. A written response with a complaint reference number and clear resolution timeline. Delivery delays can happen. However, rude behaviour, unfulfilled assurances, inaccessible customer support and a lack of accountability are unacceptable. SENIOR MANAGEMENT — PLEASE TAKE NOTEnSharon Pais — Head of MyntranKalyan Krishnamurthy — CEO, Flipkart GroupnMyntras Customer Experience, Operations and Grievance Redressal Teamsn I request senior management to review both order IDs, investigate this incident and ensure a fair resolution. Myntra, I expect accountability, my complete refund and a proper resolution — not another automated assurance. #Myntra #CustomerExperience #CustomerService #ConsumerRights #Accountability

Reference details

Complainant
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Original Order ID
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Exchange Order ID
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 4:36 pm

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