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Flipkart earbuds defective touch sensor: support redirected customer to brand service centre, no replacement or refund

FlipkartPC-2026-03181E-commerceAnonymous ·
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I recently bought a pair of earbuds from Flipkart, and one of the touch sensors has stopped working. When I contacted Flipkart Customer Support for a proper resolution, I was asked only to contact the brand's service centre. The customer says that when a product is bought from Flipkart and is defective, Flipkart should take responsibility for the customer experience, not send the customer between the platform and the brand. The customer expects a fair resolution through a replacement or refund, rather than being redirected elsewhere, and says they will escalate through the National Consumer Helpline if the issue is not resolved. Source: public LinkedIn post by Rushikesh.

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  1. Case filed

    System · 2 Nov 2026, 5:06 pm

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