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Customer says Flipkart delivered dented Samsung refrigerator and replacement remains pending after repeated deadline extensions

FlipkartPC-2026-02987OtherAnonymous ·
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Dear Flipkart Kalyan Krishnamurthy Flipkart Support Is this how Flipkart treats its customers after taking their money? I am sharing my experience publicly because 13 days of continuous follow-ups, repeated deadline extensions, and unfulfilled commitments have left me with no confidence in Flipkart's customer support process. I purchased a Samsung refrigerator from Flipkart, but the product was delivered with a dent. The refrigerator has not even been switched on because the damage was present from the time of delivery. The delivery experience was equally disappointing. The delivery personnel were in a hurry and failed to properly demonstrate and inspect the product. I was not shown the area underneath the thermocol packaging, and the back of the refrigerator was not properly inspected in my presence. I was also instructed not to remove the thermocol for seven days. To make matters worse, I had to pay separately to arrange transportation to bring the refrigerator to my doorstep. Since then, I have been struggling to get a straightforward replacement. ✅ I contacted Samsung and obtained the required job sheet. ✅ I submitted all the documents requested by Flipkart. ✅ I completed the requirements communicated to me. Yet, my issue remains unresolved. My replacement was supposed to be completed by 20 October 2026. However, instead of resolving the matter, I received another communication stating that customer support would contact me by 9:42 AM on 21 October 2026. For the last 13 days, I have been repeatedly asked to wait while deadlines keep getting extended. How many times must a customer follow up for a replacement of a product that was damaged upon delivery? This is not just a delay anymore; it is a serious failure of customer service and accountability. I have fulfilled my responsibilities as a customer. Why am I being made to suffer for a problem that I did not cause? I would like the Flipkart leadership team to answer three simple questions: 🔴 Why was a damaged refrigerator delivered to a customer? 🔴 Why has the replacement not been completed despite the submission of the required documents and the Samsung job sheet? 🔴 Who will take responsibility for the repeated delays, inconvenience, and complete lack of a timely resolution? @Flipkart — I do not need another automated response, another assurance, or another extended deadline. I need a concrete resolution. I am tagging the leadership in the hope that someone will finally take ownership of this matter and ensure that my replacement is completed without further delay. A company's reputation is not built merely on sales and marketing. It is built on how it treats customers when something goes wrong. Flipkart, it is time to stop extending deadlines and start taking responsibility. #Flipkart #CustomerExperience #ConsumerRights #CustomerService #Accountability #Samsung #CustomerFirst

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  1. Case filed

    System · 26 Oct 2026, 6:47 am

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