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Kia India - Repeated Breakdown/Transmission Failure (3 Times) on 1-Year-Old Kia Sonet iMT (23,000 km), Refusal of Written RCA by Andheri Service Centre & Demand for Vehicle Replacement

Kia IndiaPC-2026-02664AutomobilesAnonymous ·
Kia India Senior Management – This needs your immediate attention. I am extremely frustrated and angry with the way my one-year-old Kia Sonet iMT (23,000 km) has been handled. The car has broken down THREE TIMES while being driven — on a highway, in heavy traffic at Goregaon, and most recently at around 10 PM near Fountain Junction, leaving me stranded alone at night. The iMT actuator was already replaced under warranty. I was told the car was tested and fit to drive. It failed again. Now I am being told another bearing/paddle-related part needs replacement. And the biggest problem? There is STILL NO WRITTEN ROOT CAUSE ANALYSIS. I have specifically asked for an RCA. The Andheri service centre has refused to provide one over email. Instead, parts are being changed one after another. From a customer perspective, this is nothing but trial and error on a car that has already repeatedly failed on the road. I am sorry, but I did not buy a car to become Kia test driver. This is a serious safety issue. What happens if the car stops next time on a highway at speed or in a more dangerous situation? I have lost complete confidence in this vehicle. I do NOT want another part replaced and another road test. I WANT THE VEHICLE REPLACED. I also expect Kia India to reimburse the expenses I have incurred because of these repeated failures, including towing and related costs. Kia India — please stop treating this as another service-centre job card. This has become a product quality, safety and customer trust issue. I expect senior management to intervene and provide a resolution. #KiaIndia #KiaSonet #KiaSonetiMT #CustomerSafety #ProductQuality #CustomerExperience

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  1. Case filed

    System · 21 Oct 2026, 4:29 pm

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