Panchaayat
OpenComplaint

KTM India - KTM Duke 390 Kept for 30 Days at Kivraj KTM Devanahalli & Returned with Unresolved Engine Knocking Noise

Kia IndiaPC-2026-02520AutomobilesAnonymous ·
**Extremely disappointing service experience at Kivraj KTM, Devanahalli!**n I gave my **KTM Duke 390** to Kivraj KTM, Devanahalli, for servicing, and my bike was kept at the service centre for an entire month. However, when I went to collect it, I noticed a strange knocking sound that was **never present before I handed over the bike for service.**n When I raised the issue, the service advisor initially said it was an air pipe issue, but later claimed that it was a **crankshaft issue**. My question to the management is simple: **How can a service centre keep a bike for 30 days and still fail to identify such a serious issue? More importantly, how was your team ready to hand over the bike without properly addressing or investigating the abnormal noise?**n Customers trust authorised service centres with their vehicles and pay for professional service, not just the bare minimum. This experience raises serious concerns about the quality of service, technical expertise, and accountability at Kivraj KTM, Devanahalli. It is unacceptable to return a bike in a worse or questionable condition than when it was handed over, without a clear diagnosis and resolution.nn**I expect KTM and Kivraj management to investigate this matter, provide a proper technical explanation, and resolve the issue without charging me for a problem that was not present before the service.**n Is this the standard of service KTM customers are expected to accept? Khivraj KTM Bangalore KTM India @ Pushapachand Chordia — I request the attention of the management and leadership team, including the Managing Director, on this matter. #KTM #KTMIndia #KTMService #Duke390 #CustomerExperience #CustomerService #Accountability

Reference details

Vehicle Model
***************
Dealership / Service Center
***************
Service Retention Duration
***************
Issue Type
***************

Source links

History

  1. Case filed

    System · 19 Oct 2026, 5:18 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Kia India

    K
    Kia IndiaPC-2026-02519·

    KTM India - KTM Duke 390 Kept for 30 Days at Kivraj KTM Devanahalli & Returned with Unresolved Engine Knocking Noise

    **Extremely disappointing service experience at Kivraj KTM, Devanahalli!**n I gave my **KTM Duke 390** to Kivraj KTM, Devanahalli, for servicing, and my bike was kept at the service centre for an entire month. However, when I went to collec

    OpenComplaint0
    0
    K
    Kia IndiaPC-2026-02497·

    Kia India / Jayanti KIA - Vehicle Crashed During Service Test Drive, Engine Malfunction Light On, and Leadership Unresponsiveness

    *Extreme disappointing Customer Service & Safety Negligence by Jayanti KIA*n I am writing this complaint in deep frustration regarding my KIA vehicle (XXXX0132), which was sent to to Jayanti KIA Service Centre , Noida Sec 80 over the weeken

    OpenComplaint0
    0

    All Kia India complaints, customer care & support →