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Complaint about Across Assist towing service denial and alleged unprofessional helpline conduct, with IDFC FIRST Bank tagged for awareness

IDFC FIRST BankPC-2026-01907OtherAnonymous ·
​Dear Across Assist Operations Team, ​I am writing to formally log a complaint regarding a deeply concerning experience I had with your customer support team today at approximately [12:30 AM]. ​I called your helpline to request assistance with a towing service. Despite providing all the required and valid documentation, my request for service was flatly denied without a valid explanation. ​Furthermore, the one representative I spoke with, identified as (YOGESH SHARMA), exhibited extremely unprofessional and unacceptable behavior. During the call, he stated that he was the owner of the company, claimed he could refuse service at his discretion, and abruptly disconnected the line. ​This level of conduct and service delivery is unacceptable and severely reflects on your brand's reputation. I request that management thoroughly investigate this incident, review the call recordings from this interaction, and take appropriate disciplinary action. ​I look forward to hearing from your team regarding how this matter will be resolved and how my towing request will be addressed. But I discovered that there is no reputation of the Owner and the CEO of the organisation 😂😂 Across Assist Ankur Sawhney feel sad for you sir. IDFC FIRST Bank FYI. Rajat Saxena

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  1. Case filed

    System · 13 Oct 2026, 9:34 am

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