Panchaayat
OpenComplaint

HDFC Bank / PayZapp / JioHotstar - Stuck UPI AutoPay Mandate, Inaccessible Old UPI ID & Three-Way Support Blame Game

HDFC BankPC-2026-02784Banking & LoansAnonymous ·
Is this the future of digital payments in India? A complete systemic failure between India's largest private bank and a top OTT platform. I have been stuck in an endless loop between HDFC Bank, PayZapp, and Jio Hotstar for over a month regarding a stuck UPI AutoPay mandate. It is by far the most frustrating customer support experience I've ever had. The Technical Loophole: I updated my registered mobile number with HDFC Bank. Because of this, my old UPI ID on PayZapp is now inactive. I currently have an active Jio Hotstar auto-pay mandate stuck on that old UPI ID, and I cannot log in to cancel it on payzapp. The Support Nightmare: Instead of escalating this edge case, all three parties are washing their hands of the issue and relying on automated templates:n❌ PayZapp Support: Claims the error is originating from the bank or NPCI end and tells me to contact my bank.n❌ HDFC Bank & Grievance Redressal: Continuously copy-pastes the same FAQ response telling me to cancel the mandate on the UPI app where it was originally created—completely ignoring the fact that I cannot access that app profile because my number changed.n❌ Jio Hotstar: Claims they cannot remove a mandate from their end because it was set up via a third-party UPI app, routing me back to the bank. As a customer, why am I being penalized because your internal teams, partner applications, and merchants cannot communicate with each other to resolve a genuine backend technical glitch? No one is reading the actual problem; they are just closing tickets. (Screenshots attached for reference of this ridiculous blame game). I urge the leadership teams to look into how broken this customer resolution process is. I need this auto-pay cancelled immediately. @HDFC Bank @PayZapp @Disney+ Hotstar @JioCinema @Sashidhar Jagdishan (CEO, HDFC Bank) @ParagRao (Country Head - Payments, HDFC Bank) @RaviSanthanam (Head - Direct to Consumer Business & PayZapp, HDFC Bank) @AnjaniRathor (Group Head - Digital Banking & Customer Experience, HDFC Bank) @HDFC Bank Cares @Disney+ Hotstar Helpsn#HDFCBank #PayZapp #JioHotstar #CustomerService #Banking #DigitalIndia #FintechFail #NPCI #UPIAutoPay #GrievanceRedressal Reserve Bank of India (RBI) HDFC Bank PayZapp JioHotstarn Attached useless response from hdfc customer care team, grievance team, payzapp level2 teamn Its been a month. Since 15 sept following up with these 3 parties. Issue remains unsolved. Worst customer support team. No one is there to take accountability. Never use #payzapp #hdfcbank #jiohotstarn Neeraj Saini Parag Rao Mayur Kolambakar Tanaz Sayyed Ravi Santhanam

Reference details

Complainant
***************
Target Entities
***************
Core Ground Issue
***************
Demanded Action
***************

Source links

History

  1. Case filed

    System · 23 Oct 2026, 8:35 am

Comments (0)

    Log in to comment or upvote.

    More complaints about HDFC Bank

    HDFC BankPC-2026-02468·

    HDFC Bank - Closed and Expired Credit Card Not Found in Records After Erroneous Transaction

    HDFC Bank I called my relationship manager and also on customer care to check a transaction on my closed card ending with “5176” which I erroneously made and he is like “this card is not showing in our records”. I have a screenshot and also

    OpenComplaint0
    0
    HDFC BankPC-2026-02330·

    HDFC Bank - Unauthorized Deduction of INR 40,886 from Savings Account After Credit Card Settlement, Refund Pending Since Sep 30

    Dear Sir/Madam, I am writing this formal complaint under extreme distress regarding an unauthorized and wrongful deduction of INR 40,886 from my bank account. I had already completed the settlement for my credit card account. However, on

    OpenEscalation0
    0
    HDFC BankPC-2026-02180·

    HDFC Bank allegedly no human customer care; stuck in AI assistant loop

    Customer alleges they cannot reach a valid human customer care number to clarify a simple doubt. They state they are fed up with the AI assistant making them dial one number after another in a loop.

    OpenComplaint0
    0
    HDFC BankPC-2026-02053·

    HDFC Bank customer reports unresolved KYC update issue and delayed resolution

    HDFC Bank I would like to bring to the attention of HDFC Bank the inconvenience I am facing regarding my KYC update. Despite my efforts to complete the KYC process, my issue remains unresolved. This delay has caused unnecessary inconvenien

    OpenComplaint0
    0
    HDFC BankPC-2026-01420·

    HDFC Bank customer alleges poor support and misleading info on EMI foreclosure request

    HDFC Bank very worst sarvice by your side I Stop to use this bank account due to few EMIs and I want to foreclose this but after foreclose request stop responding from your customer sarvice team and everyone share wrong information with me

    OpenComplaint0
    0

    All HDFC Bank complaints, customer care & support →