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DTDC Panchkula branch opened business customer's parcels, discarded ₹700 branded packaging and repacked garments in cartons

DTDC Express LimitedPC-2026-03454Logistics & CourierAnonymous ·
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DTDC, how does a customer pay over ₹7,000 to ship a parcel, only for their premium garments to be delivered in what appears to be a used fruit carton? As the founder of To My Niece, I am publicly raising a serious complaint against DTDC’s Panchkula branch. We have trusted DTDC with our logistics for years, generating GST invoices worth several lakhs every month. Yet, last month, we discovered that our parcels were being opened, our original branded packaging (which costs us approximately ₹700 per box) was being discarded, and our garments were being repacked into shabby, inappropriate corrugated cartons. All of this without our knowledge or authorisation. The consequences were humiliating. One customer received a damaged garment with an unpleasant smell, while another received a damaged hair accessory. We had to issue refunds, deal with understandably furious customers and defend our brand’s credibility for something we had absolutely no involvement in. What makes this worse is that the individual responsible acknowledged these actions in recorded conversations and written messages. His explanation was that because we had negotiated our shipping rates, he allegedly decided to change the packaging to reduce his costs. A negotiated shipping rate does not give anyone the right to interfere with a customer’s consignments. Our legal counsel has assessed the matter and confirmed that the conduct constitutes unlawful activity. We intend to pursue the appropriate legal action. We have invoices, photographs, customer complaints and recorded communications to substantiate our account. What is equally disappointing is DTDC’s response, or rather, the lack of it. My team has repeatedly attempted to reach customer care and escalate this matter to senior management, without any meaningful resolution. I am currently travelling outside India, but I will not allow this matter to be brushed aside. I am making this public because I want DTDC’s senior management to intervene immediately. I expect: * An immediate call from an authorised senior representative. * A formal investigation into the Panchkula branch. * Accountability for the unauthorised handling of our shipments. * Appropriate compensation for the financial and reputational losses caused. We are a paying business customer, not someone asking for a favour. We deserve basic professionalism, transparency and accountability. DTDC’s senior management, I expect someone authorised to resolve this matter to contact me at the earliest. I also request fellow founders and business owners to share this post so it reaches the right people. A brand takes years to build. It should not take one logistics partner’s negligence to damage it. Attaching the video how our package was delivered, i’ll make another post showing how we pack our orders. DTDC Express Limited DTDC Support DTDC Courier & Cargo Ltd. ​

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  1. Case filed

    Filer · 4 Nov 2026, 9:21 am

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