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Flipkart approved TV return but kept delaying pickup for nearly 20 days; no tracking ID, Rs.39,105 stuck

FlipkartPC-2026-03211E-commerceAnonymous ·
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I am extremely disappointed with Flipkarts handling of my return request for a Thomson NeoX 65 QLED Ultra HD (4K) Smart Google TV. Order Details: Order ID: OD337769008446312100 Purchase Value: Rs.39,105/- Order Date: 07-06-2026 Although the return was approved, the pickup date has been changed multiple times. Every follow-up with customer support results in another promise, another escalation, and another revised timeline. The latest explanation provided is that the Tracking ID has not yet been generated. I fail to understand how generating a tracking ID can take nearly 20 days while customers are asked to wait indefinitely. Due to the lack of resolution, I have already lodged a complaint through the National Consumer Helpline[Grievance 10437797 & 10450569]. If this issue continues to remain unresolved, I will have no option but to pursue the matter through the Consumer Court to protect my consumer rights. Beyond completing the return, I believe Flipkart should provide appropriate compensation for the inconvenience, repeated follow-ups, wasted time, and poor customer experience caused by these delays. Flipkart and its escalation team to take immediate ownership of this case and provide a concrete resolution without further delay. I hope Flipkart takes this feedback seriously and resolves the issue promptly. In todays competitive e-commerce market, where companies such as Amazon Reliance Retail TATA CLIQ Croma Sony Samsung Electronics LG Electronics Xiaomi India OnePlus etc., Continuously focus on customer experience, timely and transparent service is essential to maintain customer trust. #Flipkart #CustomerExperience #CustomerService #ConsumerRights #Ecommerce #CustomerSupport #AmazonIndia #RelianceRetail #TataCliQ #Croma #thomson Thomson Home India Flipkart Home Services Flipkart Minutes Flipkart Reset JagoGrahak India +6

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  1. Case filed

    Filer · 3 Nov 2026, 7:44 am

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