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Flipkart - Defective ASUS TUF Laptop (OD438834671535332100): Warehouse Pickup Forced & Technician Return Approval Delayed in Portal Loop

FlipkartPC-2026-02763E-commerceAnonymous ·
I usually do not post such things on LinkedIn, but Flipkart's service has been so pathetic that I have been forced to go down this route. My experience with Flipkart has been an appalling display of operational incompetence, zero accountability and customer service that offers excuses instead of solutions. Order ID: OD438834671535332100nProduct: ASUS TUF Gaming A14 (2026) I ordered this laptop on 8 October, with delivery promised by 12 October. Here is what followed: 12–14 October: The laptop was repeatedly marked out for delivery but never delivered. The delivery executive was unresponsive for the first two days. On 14 October, I was told he had over 150 orders and he will not be able to deliver the product for another 4-5 days, if I wanted my laptop early then I should collect my laptop from the warehouse myself. I travelled there and waited TWO HOURS to collect an order I had paid to have delivered home. After all that trouble, the laptop kept crashing. I raised a replacement request, with delivery promised by 21 October. 17 October: A technician visited, assessed the laptop as faulty and approved the return from his end. 18–22 October: The approval still hasn't reflected on the portal. Despite daily follow-ups, I have received contradictory excuses — backend delays, ASUS-related issues and even server problems. The promised replacement date has passed, and there is still no resolution.nn**This is utterly unacceptable.**n A customer should not have to chase a company every day after receiving a faulty product, especially after following its prescribed process and having the fault assessed by its technician. What exactly is the point of customer support if every executive provides a different explanation while nobody takes ownership? Is this the customer experience Flipkart is willing to stand behind? I am extremely disappointed with Flipkart’s complete failure to deliver even the most basic expectations of a customer: timely delivery, a functional product and a transparent, time-bound replacement process. Flipkart Flipkart Support Flipkart Review Services for Authentic Customer Feedback Anuradha Chakraborty Suresh John Kapil Sood Syed Shakeel Ahmedn I tag the above people with absolutely no hopes of any resolution because Flipkart literally treats its customers as if they are idiots, and who are they to blame. Anyone who still orders something from Flipkart instead of Amazon and other platforms right there is an idiot for sure! #Flipkart #CustomerExperience #CustomerService #ConsumerRights #ASUS #Accountabilityn P.s: I apologise to my professional circle for such a brash post, For anyone considering a purchase, my experience is a reminder to look beyond Flipkart.

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  1. Case filed

    System · 23 Oct 2026, 6:34 am

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