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Flipkart - Prepaid iPhone Overdue by 12+ Days, Misrouted Between Local Hubs & Constant False Promises

FlipkartPC-2026-02761E-commerceAnonymous ·
Dear Flipkart Team, I ordered an iPhone on 8th Oct which was supposed to be delivered by 10th Oct. It's been 22nd yet I have not still received my order. Since the phone was supposed to be delivered over the weekend with an exchange scheduled, I transferred all my data in advance & waited for the new phone. However, it has been 14 days, and I'm still using my existing phone without necessary data. I hope I do not need to explain how inconvenient it is to use a phone without essential data. After the committed TAT passed without delivery, I assumed the arrival next week. Consequently, I had to manage my schedule to be available for the delivery attempt & exchange. Everyday, the delivery status showed that the order would arrive by next day, yet nothing happened. On contacting support, I got to know that the phone had been sent to the wrong hub & was supposedly being redirected to the correct delivery station last week. I was informed that it had reached Millennium City Hub & was on its way to Wazirabad Hub, Gurugram which is hardly 20 minutes. Yet your team has failed to move the package for an entire week & delivery date kept changing every single day. Now, my question is: What does Flipkart think of its customers? Am I sitting Idle at home with nothing else to do? I paid a substantial amount upfront for this. Flipkart has received the entire payment but has failed to deliver the product even after more than two weeks. This is completely unacceptable and raises serious questions about how Flipkart handles its customer's money & commitments. Yesterday, I received a call from your team assuring me that the phone would be delivered on 22nd. Yet, today, the expected delivery date was pushed again, while the phone had still not reached the nearest hub. I'm done calling support & listening to the same excuses. Consider this my final ultimatum: if I do not receive my order within the next 48 hours, I will approach the consumer forum & if necessary, initiate legal proceedings for taking a substantial amount of money upfront without delivering the product, along with the mental harassment & inconvenience caused throughout. If Flipkart is so incompetent that it can't deliver a product because it has been sent to the wrong hub, it should not accept orders and hold customer's money in the first place. Is Flipkart using customer's money as a fund to run its business? You take the money upfront, keep it for days without delivering the product, and expect customers to accept the ridiculous excuses. I'm sharing this open letter publicly because customers deserve to know what they may have to go through after paying upfront for a product. Trust is built through commitments fulfilled, not through repeated assurances and endlessly revised timelines. I expect you to take this matter seriously & resolve it immediately rather than giving another revised delivery date or assurance. Flipkart #customerexperience #ConsumerRights #CustomerService #Accountability

Reference details

Complainant
***************
Order Details
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Hub Movement Discrepancy
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Core Ground Issue
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  1. Case filed

    System · 23 Oct 2026, 6:29 am

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