Panchaayat
OpenComplaint

Flipkart - Microwave Return Denied Due to Delivery Executive Misguidance on Open Box OTP & System Policy Trap

FlipkartPC-2026-02532E-commerceAnonymous ·
The OTP that cost me my return window. A note for anyone buying appliances on Flipkartn Last week I ordered a microwave on Flipkart. It came as an “Open Box Delivery.” When the box was opened, I saw it was too wide for my kitchen platform. I asked the delivery executive to take it back. His answer: “Sir, I’m only the delivery person. Please share the OTP and raise a return in the app.” I trusted him, and I trusted Flipkart’s promise of easy returns. I shared the OTP and raised the return within minutes. Customer support then told me the return can’t be processed. Their reason: in an open box delivery, I should have refused at the door instead of sharing the OTP. Since then I have:n→ Spoken to several support executives and supervisorsn→ Offered to pay the reverse-logistics or cancellation feen→ Asked to exchange it for the smaller 23L LG model, which would be a sale for themnEach time the answer was “the system doesn’t allow it.” Two things bother me: 1. Flipkart’s (eKart) own representative at my door told me to do the very thing that removed my right to return. The customer is now paying for that advice. 2. A paid return or an exchange costs Flipkart almost nothing. A rule with no human override isn’t a policy, it’s a trap. For everyone else: with Open Box Delivery, the OTP is your return policy. If anything is wrong (size, model, fit), refuse delivery at the door. Don’t share the OTP on anyone’s verbal assurance. Flipkart, I’ve been a loyal customer for years. I’m not asking for a free pass. I’m asking for a paid return. I hope someone there can look at this with judgment, not just the system. Flipkart FLIPKART SUPPORT Kalyan Krishnamurthy Sakait Chaudhary Sujith Agashen #ConsumerRights #Flipkart #Ecommerce

Reference details

Product
***************
Logistics Partner
***************
Requested Solution
***************
Issue Type
***************

Source links

History

  1. Case filed

    System · 20 Oct 2026, 6:43 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-02539·

    Flipkart - Open Box Delivery Failure Leaves Product Undelivered & Unhelpful Support Lacks Accountability

    Extremely disappointed with Flipkart service! My product is still undelivered due to Open Box Delivery failure, and the customer support team is frustrating, unhelpful, and fails to provide any proper resolution and no accountability. A c

    OpenComplaint0
    0
    FlipkartPC-2026-02534·

    Flipkart - 3 Out of 5 Big Billion Days (BBD) Orders Delayed, Misrouted Hub Logistics & Generic Scripted Support Responses

    Hi everyone, I would like to share my recent experience with Flipkart during the Big Billion Days (BBD) sale. I placed 5 orders on Flipkart during the sale period, out of which only 2 have been delivered so far. The remaining 3 orders are

    OpenComplaint0
    0
    FlipkartPC-2026-02516·

    Flipkart - 5-Day Delivery Delay, Repeated "Out for Delivery" Loop & Refusal of Callback Support

    Flipkart, your customer service is an absolute disgrace! Kalyan Krishnamurthyn My order was supposed to be delivered on 11th October. Today is 16th October, and I am STILL waiting. For five days, the order has repeatedly shown "Out for Del

    OpenComplaint0
    0
    FlipkartPC-2026-02511·

    Flipkart, Delhivery & Shiprocket - Failed Exchange Delivery of Damaged GOBOULT Headphones with False Unreachable Status (Tracking #******)

    A simple exchange request shouldn't be this difficult. The Delhivery tracking ID is ******. I ordered GOBOULT Flex 80Hrs headphones from Flipkart, but the product I received was damaged and wasn't working properly. I raised an exchange req

    OpenComplaint0
    0
    FlipkartPC-2026-02510·

    Flipkart - Complete Tracking Blackout and Repetitive 24-48 Hour Support Delay Loop

    🚨 THINK TWICE BEFORE BUYING FROM FLIPKART! 🚨n This is honestly one of the most frustrating experiences I've had with an e-commerce platform. My product was shipped by the seller, but after that — complete blackout! 🤷‍♂️n There is no meanin

    OpenComplaint0
    0

    All Flipkart complaints, customer care & support →