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Ola Electric left a Gaya customer's S1 scooter dead for days after its service centre closed with no notice

Ola ElectricPC-2026-03260AutomobilesAnonymous ·
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Bhavish Aggarwal An Open Appeal to the CEO of Ola Electric – Please Take Responsibility for After-Sales Service! Dear CEO, Ola Electric, I am Suman Sharma, a resident of Gaya, Bihar, and an Ola S1 scooter owner for the last three years. I am extremely disappointed with Ola Electric's after-sales service in Gaya. On 23rd October, my scooter developed an acceleration problem. I somehow dragged it to your AP Colony service centre, only to discover that it had been closed for a long time, without any prior information on the Ola app or from customer care. The concerned staff and manager showed no responsibility or willingness to help. Even the technician I contacted behaved extremely rudely despite charging ₹600 for a home visit. Unfortunately, on 31st October, my scooter developed another problem and stopped turning on completely. The display screen is blank. Since it is a keyless, password-based Ola S1, I cannot take it to an ordinary local mechanic. I have repeatedly called the available service centre staff, but nobody is responding or guiding me. My question to the CEO is simple: Does Ola Electric's responsibility end after selling a scooter? What about after-sales service? I am a working woman and a mother. I cannot keep dragging my scooter to a closed service centre or spend days chasing employees for basic assistance. During my visit, I also noticed approximately 50–100 scooters parked outside the service centre, apparently awaiting attention. This raises serious concerns about the service situation in Gaya. I sincerely request the CEO to: - Investigate the condition of the EP Colony service centre. - Take action against unprofessional and irresponsible staff. - Ensure proper after-sales support for Ola customers in Gaya. - Arrange an immediate resolution of my scooter's technical problems. We are customers, not helpless people begging for service. Selling a product comes with the responsibility of providing proper after-sales support. I hope this message reaches the senior management and leads to real action rather than empty promises. Regards, Suman Sharma Gaya, Bihar

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  1. Case filed

    Filer · 3 Nov 2026, 9:57 am

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