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Ather Energy scooter shut down on a highway at 1 year and 8,000 km, and support demanded ₹2,000 for towing

Ather EnergyPC-2026-03262AutomobilesAnonymous ·
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URGENT & CRITICAL: Life-Threatening Safety Failure in Electric Scooter + Unhelpful Customer Support - Immediate Action Required! Dear Company Management & Support Team, I am writing this with a deep sense of shock, anger, and trauma regarding a life-threatening incident that happened with my electric scooter. While riding on the highway and attempting to overtake a bus and a lorry, my scooter suddenly and completely shut down in the middle of the busy road due to a sudden power failure. Because of this unexpected shutdown right in fast-moving traffic, my life and my friend's life were put in extreme, immediate danger. We narrowly escaped a fatal accident. This is not just a mechanical failure; this is a severe safety hazard that could cost someone's life. After narrowly surviving this terrifying ordeal, with the help of my friend, I had to physically push the dead scooter for nearly 8 grueling kilometers all the way to the service center. To make matters worse, when I called your customer care number to arrange for vehicle towing, I was shockingly asked to pay ₹2,000! Your vehicle suffered a life-threatening failure due to a defect within just 1 year of purchase, and instead of taking responsibility and providing free roadside assistance, your team tried to extract money from a traumatized customer. This is completely unacceptable and inhumane. For your reference, here is the current status of the vehicle: Vehicle Cost:2lakhs Vehicle Age: Exactly 1 year completed from the date of purchase Odometer Reading: Only 8,000 KMS run Maintenance: On-time service completed regularly How can a vehicle fail so catastrophically within just 1 year and 8,000 KMS? If critical components shut down on a high-speed highway, how can customers ever trust your brand with their lives? Service center members are quickly responding and resolve my issue...after reaching to service center... But,what i am asking is Why customer care executive person talking like that? If any customer facing issue due to your equipment faulty... Why i am paying Amount for towing vehicle? Is their any accident occurred due to that issue... Whos responsible for that ? See this below Video what i and my friend facing due to your poor quality equipment The reason for posting this incident at linkedin in is Life is very important more than your insurance/warranty... U don't know how Many family members are live based on that customer with hopes... I expect an immediate, serious investigation into this dangerous defect, a full explanation, and strict accountability. I await your urgent response before I escalate this matter further to consumer forums, legal channels, and safety authorities. Regards Sreenaath Reddy ****** Ather Energy Ather Energy Limited Ather Energy Limited ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 10:00 am

Comments (2)

  • Ather Energy (via email)Company

    Received via email from the company's official address · Sender: customercare@atherenergy.com

    Hi, Greetings from Ather Energy! Thank you for writing to us, we’ve received your message. We noticed that you already have an active case for the similar concern. To avoid duplicate tracking and to ensure faster, consistent updates, we’ve merged your recent case with the existing one. Your updated reference ID for this issue is 02646905. If you have any additional details or further queries, just reply to this same thread. It helps us keep everything in one place and respond faster. Thank you for your patience and understanding. Regards, Nikitha

  • Ather Energy (via email)Company

    Received via email from the company's official address · Sender: customercare@atherenergy.com

    Hi , Thanks for reaching out to us. We are working on your case, one of our team members will respond to you soon. The reference number for this thread for future reference is 02646913. Best Regards, Team Ather Contact Us

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