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Customer says Flipkart drop-ship TV unit marked delivered and installed without receipt

FlipkartPC-2026-02980Refunds & BillingAnonymous · 2h ago

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Flipkart has no way to verify that a seller actually delivered your order. I'm the one paying for that gap. Order ID: OD438833633377421100 I ordered a solid wood TV entertainment unit on Flipkart, with delivery expected on 15 Oct 2026. The app now shows "Delivered" and even "Installation Completed" on 18 Oct. I received neither the product nor an installation visit. The gap: This was a drop-shipping order, where the seller delivers on their own. Flipkart appears to have no system to confirm that the delivery really happened. No mandatory OTP, no photo proof, no signature. An order can be marked "delivered" without evidence, and Flipkart learns of the problem only when the customer complains. Then the customer has to prove that something never arrived. What happened after I complained on 15 Oct: The first update came 5 days later, on 20 Oct. Since then I have received 9 identical automated messages: "As per our conversation we are working to solve your issue." No call, no human reply, no named contact, no timeline. My return window closes today, 25 Oct, while the complaint is still "Open | Resolution pending." What Flipkart should fix: Make OTP or photo proof of delivery mandatory for every seller-fulfilled and drop-ship order. Never mark an order "delivered" or "installed" without verifiable proof. Assign a real person to complaints, with a fixed response time. Freeze the return window while a delivery complaint is open. A platform that collects payment from customers is responsible for making sure the order reaches them, and for helping when it doesn't. Copy-pasted messages are not customer care. @Flipkart @Flipkart Support, please escalate and resolve this today. Kalyan Krishnamurthy Flipkart #Flipkart #ConsumerRights #CustomerService #Ecommerce #India #DropShipping

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System · 26 Oct 2026, 6:26 am

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