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Ola billed a ride the driver refused to complete, ignored two emails, and added a late penalty to the postpaid bill

OlaPC-2026-03438Food Delivery & Ride-hailingAnonymous ·
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Dear Ola team OLA Cabs Ola I am really disappointed with the way my complaint has been handled. I booked an Ola ride, but after accepting the OTP, the driver refused to take me to my destination and asked me to get down at the same location. I immediately raised a complaint and requested a refund for the ride amount. Unfortunately, no proper action or resolution was provided. To make matters worse, Ola included the disputed ride amount in my monthly postpaid bill and is now asking me to pay it along with a late payment penalty. I have already emailed your support team twice, but there has been no response. It is also very difficult to reach your customer care team, as there seems to be no proper option to speak with a representative. I have a few simple questions: 1. Why am I being charged for a ride that the driver refused to complete? 2. Why was my complaint not resolved despite reporting it immediately? 3. Why should I pay a late payment penalty when I have already raised a dispute and your support team has not responded? 4. Where should a customer go when there is no proper way to contact your support team? I understand that issues can happen, but ignoring customer complaints and then charging penalties is not acceptable. I request the Ola management team to please look into this personally, remove the disputed ride charges and any related late payment penalty, and provide a proper resolution. I am posting here because my emails have not received any response. I hope someone from the Ola team will finally take notice and help resolve this issue. Thank you. ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 8:42 am

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