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Ola Bike booked in Noida: driver arrived in unregistered car, asked for lunch money, passenger safety gap

OlaPC-2026-03168Food Delivery & Ride-hailingAnonymous ·
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I booked an Ola Bike at 11:13 PM in Noida. The booking was for a registered motorcycle. Within a minute, the assigned driver messaged on Ola's in-app chat that he was arriving in a car, asked the customer to buy him lunch, and mentioned an amount unrelated to the ₹69 fare shown in the app. The customer's concern is that a woman booking alone at night could be sent an unknown vehicle with no registration to verify, while Ola's safety features (vehicle plate, model, photo and emergency button) do not protect the rider once the driver changes the vehicle. The customer says Ola chose and verified the driver, fixed the fare and hosted the chat, and argues that under the Motor Vehicle Aggregator Guidelines 2020 and the Consumer Protection Act 2019 Ola is responsible for ensuring the arriving vehicle is the one booked. The customer has sent a formal legal notice to Ola's legal and grievance teams and asks for an investigation, action against the driver, preservation of booking records, and an explanation of how a driver can change the vehicle on the chat without anyone noticing. Source: public LinkedIn post by Shobhit Kesarwani.

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  1. Case filed

    System · 2 Nov 2026, 1:59 pm

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