Ola
Ola Electric
OLAEV_Support
Bhavish Aggarwal
Dear Mr. Aggarwal and the Ola Electric Service Support Team,
I am writing to formally escalate a critical lack of service accountability and severe delays regarding my Ola Electric scooter, which is currently at your service center.
Despite multiple follow-ups, your team has failed to provide a definitive resolution timeline, a clear diagnostic update, or the required spare parts. This prolonged delay has caused immense inconvenience and directly contradicts your public commitments to customer satisfaction.
Vehicle & Service Details:
* Customer Name: Bharath M
* Registered Mobile Number: ******
* Vehicle Model & Registration Number: Ola S1 Pro KA50EL1441
* Primary Issue: MCU Spare Damage
Given the Central Consumer Protection Authority’s (CCPA) active scrutiny regarding Ola Electric’s after-sales service deficits and the 10,000+ complaints registered on the National Consumer Helpline, I expect immediate professional accountability.
I request the following actions within the next 48 hours:
1. A formal status update detailing the exact cause of the delay.
2. The specific delivery and fitment timeline for the required spare parts.
3. The exact date my fully functional vehicle will be returned to me.
If this matter is not resolved promptly, I will have no choice but to escalate this issue formally to the National Consumer Helpline (NCH) and file a grievance with the District Consumer Disputes Redressal Forum for deficiency of service and mental harassment.
I expect a prompt and responsible response to this escalation.
Sincerely,
Bharath M
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
Job card numbers RO2700000002497 Day 78 of my newly purchased ola ev,which works for just two months and lie dead at ola service centre from July and it's October still they are unable to resolve the issue and gives irrelevant excuses,is th