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Ola Cabs - Rider Detained at 1 AM, Charged 4x (₹3,740 for a ₹935 Ride) Due to Payment Failures & Unresponsive Support

Ola CabsPC-2026-02619OtherAnonymous ·
OLA CAB , how is this acceptable? I want to share my horrible experience with Ola and the complete lack of response from their customer support. I booked an Ola Mini from Bengaluru Airport to BTM Layout Stage 2. The fare was ₹935. After reaching my destination, the driver showed me a payment QR code. I tried paying three times, but every time the transaction showed Receiver bank is down. The driver then gave me his personal number, and I made the payment to him. I told him to send me a payment request for the pending amount, and I took his number as well. Mind you, this was at 1 AM in the night. Instead of letting me leave, the driver refused to let me get out of the car until I paid him. I was in a vulnerable situation, late at night, and just wanted to get home safely. Later, when I checked my bank account, I discovered that ₹935 had been deducted FOUR TIMES. That is ₹3,740 deducted for a ride that cost just ₹935. Since then, I have been calling and texting the driver, but there has been no response. I have also tried contacting him on PhonePe, emailed Ola repeatedly, and commented on their Instagram posts, hoping someone would finally take responsibility. Still, no proper response. I have lost nearly ₹3,000 extra, and I am still chasing Ola for my own money. What is even more frustrating is that this is not the first time I have faced a similar issue while using Ola. This has happened to me twice now. Ola , customers trust your platform to get home safely, not to deal with payment disputes, unresponsive drivers, and a customer support team that seems unwilling to help. How are drivers being onboarded and monitored? What happens when a customer faces an issue like this, especially late at night? And why should customers have to chase a company repeatedly just to get their money back? OLA CAB , I want my money refunded and this issue resolved immediately. Please investigate this driver's conduct and review your driver verification and accountability processes. Customers should not have to go through this. I hope this post reaches someone at Ola who is actually willing to take responsibility. #Ola #CustomerExperience #CustomerService #ConsumerRights #Bengaluru

Reference details

Route
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Original Fare
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Total Deducted
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Safety Incident
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History

  1. Case filed

    System · 21 Oct 2026, 10:59 am

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