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Customer says Flipkart cancelled laptop order after failed delivery and refund is unavailable

FlipkartPC-2026-02962Refunds & BillingAnonymous ·
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Disappointed with Flipkart’s Big Billion Days Sale: After waiting almost four months to purchase a laptop with my hard-earned savings, I finally decided to buy an ASUS ExpertBook P1 (i5 14th Gen 16Gb/512GB) to support my studies and professional development. However, what happened next was extremely disappointing. Delivery attempt: During open-box delivery, the delivery executive handed me the laptop, and the laptop was in completely working and proper condition. However he took it back, stating that the application was showing a damage-related issue and that the order would be processed for return/replacement. Customer care assurance: I contacted Flipkart customer support and was assured that a replacement laptop would be delivered within the next two days due to a technical error in the application. Unexpected cancellation: Instead of receiving the promised replacement, I received a notification that my order had been cancelled and my refund of ₹56,182 would be credited to my Flipkart Axis Bank credit card by 16 October 2026. Financial inconvenience: My credit card limit is already utilised, and the refund has not yet become available for me to use while in plateform it's showing refunded. Inadequate alternative: Flipkart offered a courtesy coupon of 8% off, up to ₹5,000, valid for only four days. This does not adequately compensate for the lost sale price, the changed bank offer and the inconvenience caused by the cancellation. Why should the customer bear the financial consequences of an issue that occurred during the platform’s delivery process? I even paid the additional charges displayed in the checkout breakdown, including the Protect Promise Fee, Payment Handling Fee and Offer Handling Fee. Yet, after completing the purchase process, I was left without the laptop and without immediate access to the money tied up in my credit card. This laptop is not a luxury purchase for me. It is an investment in my education and future career. I saved money for months to buy it, and this experience has left me genuinely disappointed and helpless. My request to Flipkart and ASUS: Please arrange the same ASUS ExpertBook P1 at the original confirmed effective purchase price, honouring the applicable sale discount and bank offer, or provide an equivalent resolution. Please investigate the delivery, replacement and cancellation process so that other customers do not face the same experience. Flipkart, I am requesting a fair resolution, not a favour. I simply want the laptop at the price at which my order was accepted Flipkart Flipkart Support Flipkart Minutes Flipkart Seller Hub Flipkart Reset Flipkart Ads Flipkart Internet Pvt Ltd ASUS Asus laptop ASUS Business ASUS IoT Consumer Rights Consumer Rights Organisation The Indian Express The Economic Times Money Control Hindustan Times Department of Consumer Affairs National Consumer Disputes Redressal Commission (NCDRC)

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  1. Case filed

    System · 26 Oct 2026, 5:47 am

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