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TVS Motor sold a defective Orbiter with monthly breakdowns over 6-7 months, charged for a screw, and refused to replace the part

TVS Motor CompanyPC-2026-03441AutomobilesAnonymous ·
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🚨 EXTREMELY DISAPPOINTED WITH TVS MOTOR COMPANY — WORST VEHICLE EXPERIENCE EVER! TVS Motor Company Department of Consumer Affairs Consumer Helpline Consumer Affairs Agency I am writing this post out of sheer frustration, anger, and disappointment with TVS Motor Company and its pathetic customer service. We purchased a TVS Orbiter around 6–7 months ago, and honestly, buying this vehicle has turned out to be one of the WORST decisions we have ever made. The vehicle has been giving us problems since DAY ONE! Every single month, we have to visit the service center because something or the other goes wrong. We go to the service center again, spend our time, pay money, and somehow expect things to get better. But NO! The problems just keep coming. Is this what TVS considers quality manufacturing? Is this what customers are supposed to experience after purchasing a brand-new vehicle? We have repeatedly requested the company to properly investigate the issue and replace the defective part. We have explained the situation multiple times, but there has been absolutely NO satisfactory resolution from the company's side. Yesterday, we visited the service center AGAIN. And guess what? They asked us to pay extra money for a single screw! Seriously, TVS? And the irony doesn't end there. Even after yesterday's servicing, the vehicle has started making noises that were NOT present before the service! Now tell me, what exactly are we supposed to do? Keep visiting the service center every month? Keep paying for repairs? Keep wasting our time? Keep accepting a defective vehicle because the company doesn't want to take responsibility? A vehicle is supposed to provide convenience, not become a monthly headache. When someone purchases a new vehicle, they expect at least a reasonable level of reliability, quality, and peace of mind. And the biggest disappointment is the company's attitude toward resolving the issue. You cannot simply sell a vehicle, collect the money, and leave the customer running between service centers every month. A customer should not have to fight this hard just to get a properly functioning vehicle. At this point, we are completely fed up with this vehicle and the overall experience. MY STRONG ADVICE TO PEOPLE PLANNING TO PURCHASE THIS VEHICLE: Please think twice before buying the TVS Orbiter. I WOULD NOT RECOMMEND THIS VEHICLE BASED ON OUR EXPERIENCE. TVS needs to understand that customers are not just purchasing a vehicle. They are trusting the company with their hard-earned money. And when that trust is repeatedly broken, customers have every right to raise their voices. We want a proper resolution. We want accountability. And we want TVS to stop treating this as just another routine service complaint. TVS Motor Company — PLEASE RESPOND AND RESOLVE THIS ISSUE INSTEAD OF IGNORING YOUR CUSTOMER! #TVSMotor #ConsumerRights #ConsumerComplaint #ConsumerProtection #ConsumerCommission #DefectiveProduct #PoorService #CustomerExperience

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  1. Case filed

    Filer · 4 Nov 2026, 8:54 am

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