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Customer chasing ₹1,23,823 refund from Flipkart for over 14 days after written commitment

FlipkartPC-2026-03017Refunds & BillingAnonymous ·
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Flipkart Kalyan Krishnamurthy Anchit Mittal - Is this how you treat customers after promising them a full refund? I have been chasing Flipkart for a refund of ₹1,23,823, and the experience has been absolutely unacceptable. Despite receiving written confirmation that the full refund would be processed without any deductions, I am still waiting for my money. What makes this worse is the complete lack of accountability and communication from the team. Here is what I have experienced: * A written commitment to process the full refund, which remains unfulfilled. * Repeated follow-ups with customer support, with promised response timelines of 24 and 48 hours that were not honoured. * More than 14 days of chasing the issue, with no meaningful resolution. * A formal grievance registered with the National Consumer Helpline (Grievance No. 10359332), yet I am still struggling to get this resolved despite escalating the matter. How can a company of Flipkart’s scale fail to resolve a straightforward refund issue even after providing written confirmation? Customers should not have to spend weeks chasing their own money, repeatedly explain the same issue, and escalate complaints through multiple channels just to receive a refund that has already been promised. This is not just about the money. It is about accountability, customer trust, and the complete lack of urgency shown when a customer raises a legitimate concern. I expect Flipkart’s leadership Kalyan Krishnamurthy Flipkart Internet Pvt Ltd Cleartrip Anchit Mittal Ramesh Gururaja and grievance redressal team to atleast respond, take ownership of this case, and provide an immediate resolution with a clear refund timeline. Tagging the relevant leadership and customer experience teams at Flipkart and Cleartrip — I hope someone finally takes responsibility and resolves this. #Flipkart #CustomerExperience #ConsumerRights #RefundDelay #Accountability

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  1. Case filed

    System · 27 Oct 2026, 10:53 am

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