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Customer says Flipkart iPhone 17 arrived with cosmetic defect and replacement denied despite Apple service denial letter

FlipkartPC-2026-03003OtherAnonymous ·
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Disappointing Customer Experience with Flipkart Flipkart Support Flipkart Internet Pvt Ltd – Who Takes Accountability? Incident Number: IN26101821285845061311 I am sharing my experience publicly because multiple attempts to resolve this issue directly with Flipkart have failed. I ordered a brand-new Apple iPhone 17 (Lavender, 256 GB) from Flipkart. Unfortunately, during Open Box Delivery, I noticed a visible gap between the back panel and the frame, along with a scratch-like mark on the back. I immediately informed the delivery agent and recorded the unboxing process. I have photographs and video evidence documenting the phone’s condition at the time of delivery. I subsequently visited an Apple Authorized Service Center and showed them the device and unboxing video. They identified it as an apparent cosmetic issue but clarified that they could not process a replacement and advised me to contact Flipkart. Since then, I have contacted Flipkart multiple times, but the response has been the same: No replacement or return can be provided as per their policy. What’s even more frustrating is the latest email communication. I had already shared the Apple Service Center’s denial letter with Flipkart. However, their customer support representative, is now asking me to share the same document again. Despite repeatedly explaining the issue and providing supporting evidence, there is still no resolution or clear ownership of the complaint. My questions to Flipkart: * Why is a customer expected to accept a product with a visible cosmetic defect? * Why is previously submitted evidence not being reviewed? * Why does the customer have to repeatedly follow up without receiving a concrete resolution? I understand that companies have policies, but policies should not become an excuse to ignore genuine customer grievances. Flipkart , I request your senior management and customer experience team to intervene, review the complete case history and provide a fair resolution, preferably a replacement. I am not asking for special treatment. I am simply asking for accountability and a reasonable resolution. I hope someone from Flipkart Flipkart Internet Pvt Ltd Flipkart Support takes ownership of this issue instead of sending another generic response. Incident Number: IN26101821285845061311 #Flipkart #CustomerExperience #CustomerService #iPhone17 #Apple #ConsumerRights #Accountability

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  1. Case filed

    System · 27 Oct 2026, 10:25 am

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