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Flipkart - Haier Refrigerator Delivery Repeatedly Postponed After Payment from Oct 18th to Oct 25th and Beyond

FlipkartPC-2026-02991E-commerceAnonymous ·
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Flipkart, is customer trust worth anything to you? I ordered a Haier refrigerator from Flipkart on 13th October, based on your website s promised delivery date of 18th October. Once the order was placed and payment was made, the delivery date was pushed to 25th October. And after waiting for nearly two weeks, I am now being told, "Sorry, your order will be delivered tomorrow due to some issue." Seriously, Flipkart? Is this what customer experience looks like in 2026? You display one delivery date to convince customers to place an order, change it after receiving payment, and then keep customers waiting with repetitive apologies and another promise for tomorrow. This is not just a delivery delay. It is a failure of the customer journey, communication, and accountability. Customers plan their purchases around the commitments you make. A refrigerator is not a trivial purchase that people can simply forget about while your systems keep changing delivery dates. Kalyan Krishnamurthy as CEO, do you and your leadership team actually review the customer experience your platform delivers? Do you see what customers go through after they have paid, or does the customer journey end once the order is successfully placed? An apology without accountability is just another automated message. And a delivery promise that keeps changing is not a promise customers can trust. I am not looking for another "sorry for the inconvenience" message. I expect a clear, reliable delivery commitment and accountability for the repeated delay. Flipkart, please remember: winning an order is a transaction; earning a customer s trust is a responsibility. Right now, you are failing at the latter. #Flipkart #CustomerExperience #CustomerService #Accountability #Ecommerce

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Item Ordered
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Promised vs Actual Dates
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  1. Case filed

    System · 26 Oct 2026, 7:28 am

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