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Customer says Flipkart delivery partner demanded ₹300 extra and no escalation ticket was raised

FlipkartPC-2026-02970Refunds & BillingAnonymous ·
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Unethical Delivery Charges and Poor Customer Support – Flipkart I am extremely disappointed with my recent experience with Flipkart. I ordered a 7 kg Fully Automatic Front Load Washing Machine (SERENA GXN 7012) through Flipkart. Order ID: OD338910500257340100 Despite providing the correct delivery address, the delivery partner claimed that my location was out of their delivery range and demanded an additional ₹300. When we refused, stating that extra charges should not be collected outside Flipkart’s official process, the delivery partner threatened to take the product back to the warehouse and have the order cancelled. As we did not want to wait several more days to place a new order, we were left with no practical choice but to pay ₹300 through Google Pay. The product was delivered on October 21, 2026. On October 22, I contacted Flipkart Customer Support. I was assured that the escalation team would call me within 48 hours. However, when I followed up on October 23, the support agent informed me that no ticket had even been raised. To make matters worse, Flipkart stated that it could only record feedback and could not refund the amount because the delivery partner was not a Flipkart employee. My concerns are simple: - Why was an additional ₹300 demanded despite providing the correct delivery address? - Why should a customer bear an unofficial delivery charge under the threat of order cancellation? - Why was I promised an escalation callback when no ticket had been raised? - Why is Flipkart refusing to take responsibility for resolving a delivery-related customer complaint? I request Flipkart to investigate this incident, arrange a refund of the additional ₹300, and provide a proper resolution without further delay. A customer should not have to pay unofficial charges or repeatedly chase customer support for a fair resolution. I expect Flipkart’s escalation team to look into this matter immediately. Kalyan Krishnamurthy FLIPKART SUPPORT Flipkart Support #Flipkart #CustomerExperience #ConsumerRights #CustomerService #Ecommerce #ConsumerProtection #CustomerGrievance

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  1. Case filed

    System · 26 Oct 2026, 5:59 am

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