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HDFC ERGO car insurance renewal premium paid but renewed policy not issued despite escalations

HDFC ERGOPC-2026-02038OtherAnonymous ·
Dear HDFC ERGO General Insurance , Arun Sharma , I am raising this issue publicly because repeated attempts to resolve a straightforward car insurance renewal issue have failed to produce any resolution.I paid my car insurance renewal premium through the official HDFC ERGO website/app on 30 September 2026. I have both the payment reference number and complaint number(******), but my renewed policy has still not been issued.What is even more disappointing is that my complaint has already been escalated twice, yet I have received no phone call and no concrete resolution. The status continues to show “Under Process. ”My existing policy expires on 15 October 2026, leaving me concerned about continuity of insurance coverage despite having paid the renewal premium. I request the immediate intervention of HDFC ERGOs , senior leadership, customer-experience team, and grievance redressal department to: Verify my premium payment and issue the renewed policy without further delay, subject to confirmation of the renewal.Confirm the policys effective date and coverage in writing. Arrange direct contact from the responsible grievance officer and provide a clear resolution timeline. Review and improve the complaint-handling process so that customers do not have to chase the company even after multiple escalations. Escalating a complaint twice without a call or resolution is not acceptable customer service. Customers deserve accountability, timely communication, and transparency—especially when their insurance coverage is involved. I sincerely hope HDFC ERGO takes this feedback seriously and improves its processes. Otherwise, I may have to appreciate and consider competitors who demonstrate better customer service and value their customers time.I look forward to a concrete resolution rather than another generic update. #HDFCERGO #CarInsurance #CustomerExperience #GrievanceRedressal #CustomerService

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  1. Case filed

    System · 13 Oct 2026, 8:18 pm

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