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Laptop order not delivered by promised date and marked rescheduled without request by Flipkart

FlipkartPC-2026-03113E-commerceAnonymous ·
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10 Days and Still No Laptop Delivery – Extremely Disappointed with Flipkart’s Customer Service. I never expected that ordering a laptop from a major e-commerce platform like Flipkart would turn into such a frustrating experience.I placed my laptop order on October 18, 2026, with a promised delivery date of October 21. Today is October 28, and I am still struggling to get a proper resolution. Here is what happened: October 21:My order was marked “Out for Delivery,” but it was never delivered. Instead, I received a notification claiming that I had requested to reschedule the delivery, which was not true. I had called the delivery agent twice, but there was no response. October 22 onwards: The delivery was delayed, and I continued waiting without a clear update or resolution. Repeated follow-ups:I tried contacting customer support, but I was unable to connect with a human support agent. I also escalated the issue through email, including to senior leadership, but I still have not received a satisfactory response. Address change issue:Since the promised delivery date was missed, I can no longer remain available at the original address. However, the address change option is not working, leaving me stuck with an undelivered order and no clear solution. I paid a substantial amount for this laptop. As a customer, I expect a company to honour its delivery commitments, communicate honestly, and take responsibility when something goes wrong. Instead, I have spent days following up, dealing with a chatbot, and trying to get a basic answer. Customers should not have to chase a company repeatedly just to receive a product they have already paid for. My questions to Flipkart: 1. Who is accountable when a promised delivery date is repeatedly missed? 2. Why was my order marked as rescheduled at my request when I never requested it? I am sharing this publicly because repeated private follow-ups have not resulted in a satisfactory resolution. Flipkart, I request your immediate intervention. Please review my order, provide a concrete solution, and communicate the next steps clearly. A better customer experience begins with accountability, transparency, and timely support. #Flipkart #CustomerExperience #CustomerService #Ecommerce #ConsumerRights

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  1. Case filed

    System · 31 Oct 2026, 4:41 am

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