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HP laptop reported as refurbished and out of warranty despite return requests rejected by Flipkart

FlipkartPC-2026-03099E-commerceAnonymous ·
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⚠️ Extremely Disappointed with Flipkart's Handling of My Laptop Order I have been shopping with Flipkart for the last 12 years, and until now I have never faced such a frustrating experience. Unfortunately, my recent order has left me completely disappointed. I ordered an HP 15s Intel Core i5 11th Gen 1135G7 Laptop (FSN: COMGYSSUKJEKBFDG0) through Flipkart under Order ID: OD438935665684801100. The laptop was delivered on 26 October. After receiving the product, I started verifying the laptop specifications and found something shocking. The device information indicated that the laptop was Refurbished, while I had purchased it as a new product. To make matters worse, when I checked the HP warranty status, I found that the brand warranty was already expired. Because of these issues, I raised a return request on 27 October and submitted all the required images and supporting evidence. However, the request was rejected by Flipkart. I raised the return request again and was informed that a resolution would be provided by 30 October. However, today the return request was rejected once again with the reason that the product falls under a 7-Day Brand Support Policy and that I should contact the brand's authorized service centre. My Questions to Flipkart ✅ If the laptop is showing as Refurbished and the manufacturer's warranty has already expired, why am I being asked to visit an authorized service centre? ✅ How can a service centre resolve an issue where the concern is that the product appears to be different from what was advertised and sold? ✅ Why is Flipkart repeatedly rejecting my return request despite providing all the necessary proof and documentation? My Experience with Customer Support Every time I contact customer support, I am only given a new expected resolution date. After waiting for the promised resolution, the return request gets rejected again without any satisfactory explanation. This has been an extremely frustrating experience, especially for a high-value order. What I Expect from Flipkart 🔴 Immediately review my case and the evidence submitted. 🔴 Approve the return request without further delay. 🔴 Arrange the pickup of the laptop at the earliest. 🔴 Process my full refund immediately. 🔴 Provide a genuine resolution instead of repeatedly extending timelines and rejecting the request. As a loyal customer for over a decade, I never expected such treatment from Flipkart. I hope the Flipkart leadership and customer support team take this issue seriously and provide a fair resolution as soon as possible. @Flipkart @FlipkartSupport @HPIndia Please look into this matter urgently. #Flipkart #FlipkartSupport #CustomerExperience #CustomerRights #OnlineShopping #HP #Laptop #Refund #ReturnRequest #ConsumerRights #Ecommerce #CustomerService #DisappointedCustomer #RefundPending #Escalation #CustomerFirst

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  1. Case filed

    System · 31 Oct 2026, 4:04 am

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