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Bajaj General Insurance - Arbitrary Contradictory Claim Repudiation, Discourteous Support & Unexplained Damage Rejection (Claim Date: 12 Oct 2026)

Bajaj General Insurance Limited (Formerly known as Bajaj Allianz General Insurance Co. Ltd.) (BGIL)PC-2026-02887Insurance ClaimsAnonymous ·
I am deeply disappointed with my experience with Bajaj General Insurance. I submitted my vehicle for a motor insurance claim on 12 October 2026. Despite repeated follow-ups with Mr. Vikash Tripathy, I have received neither satisfactory clarification nor the professional customer service I expected. It is extremely frustrating and humiliating to repeatedly provide documents and proof without receiving clear answers in return. What concerns me most: Poor communication: Emails and messages go unanswered unless I repeatedly follow up for a response. Unprofessional behaviour: My interactions with Mr. Vikash Tripathy have been discourteous. Screenshots are attached for reference. I request the senior leadership to review the communication and assess the manner in which my concerns have been addressed. Contradictory claim handling: On 13 October, Mr. Tripathy called me and was willing to consider a left-side claim, seeking my consent via WhatsApp. I declined because I was seeking coverage for damages on both sides. Why is the claim now being declared inadmissible? Lack of transparency: The insurer has cited old or unrelated damages but has not adequately explained the specific findings or evidence supporting this decision. I understand that claims must be assessed as per policy terms. However, I expect a transparent, evidence-based explanation and clarity on the grounds for the decision. My vehicle has remained unavailable, causing significant inconvenience to my daily commute, while I continue to chase the team for basic answers. I request Bajaj General Insurance"s senior leadership to intervene, objectively review my claim, clarify the contradictory assessment, and provide a written response addressing my concerns. An insurance claim deserves transparent communication and professional treatment—not unanswered messages, repeated demands for documentation without adequate clarification, and contradictory explanations. Bajaj General Insurance Dr. Tapan Singheln#BajajGeneralInsurance #CustomerExperience #MotorInsurance #CustomerService #ClaimSettlement

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  1. Case filed

    System · 24 Oct 2026, 10:24 am

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