🚨 BAJAJ GENERAL INSURANCE — HOW LONG DOES A CUSTOMER HAVE TO WAIT FOR THEIR OWN MONEY?
A REFUND INITIATED ON PAPER, BUT STILL NOT RECEIVED IN MY BANK ACCOUNT!
I am extremely frustrated and disappointed with the way my health insurance cancellation and refund request has been handled by Bajaj General Insurance.
📌 Case ID: 26051059
📅 Policy Cancellation Request: 23 July 2026
📩 Refund Initiation Email: 8 September 2026
🧾 Voucher Number: 55-26-******
On 8 September, I received an email claiming that my refund had been initiated. But here is the real problem: I am still waiting for my money, and I have not received satisfactory proof of where the refund was actually sent.
Despite multiple follow-ups, I still need clear answers to some basic questions:
❌ WHERE IS MY MONEY? If the refund was initiated, why has it still not been credited to my account?
❌ WHERE IS THE TRANSACTION PROOF? Why has the company not provided the UTR/RRN or bank transaction reference to help me trace the refund?
❌ WHICH BANK ACCOUNT RECEIVED THE REFUND? If the payment has genuinely been processed, why am I still struggling to obtain the relevant destination account details or verifiable transaction information?
❌ WHO IS TAKING OWNERSHIP OF THIS COMPLAINT? Why should a customer repeatedly follow up for a refund that the company itself claims to have initiated?
A voucher number is NOT the same as proof of a successful bank credit. An automated email is NOT a resolution. And asking a customer to wait without providing verifiable transaction details is NOT acceptable customer service.
As a customer, I deserve transparency, accountability and a clear resolution—not repeated follow-ups and unanswered questions.
I AM DEMANDING THE FOLLOWING:
1️⃣ Immediate written clarification on the current status of my refund.
2️⃣ The complete bank transaction reference, UTR/RRN (if applicable), transaction date and payment status.
3️⃣ The destination bank account details or other verifiable informa
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