Disappointed with Voltas Beko’s Customer Service | Complaint No. ****** | No Resolution Despite Repeated Escalationsn
I never expected that getting a washing machine repaired would turn into such a frustrating and time-consuming experience with a reputed brand like Voltas Beko.
On 10 October 2026, I registered a complaint (No. ******) because the washer of my washing machine was not functioning properly. Since then, I have repeatedly contacted customer care, followed the instructions provided, and escalated the matter through email. Yet, my issue remains unresolved.
Here is what makes this experience particularly disappointing:nn• No timely response after registering the complaint.nn• When I contacted the service centre, I was told that my complaint had been registered at the wrong location and that I should approach the Greater Noida service area.nn• Voltas Beko subsequently confirmed by email that my complaint had been forwarded to the Ghaziabad Branch for immediate action.nn• On 14 October 2026, I received another written assurance that my complaint had been forwarded to the concerned team for resolution on priority.nn• Despite these assurances, I have received no confirmed technician appointment or actual resolution.nn• Even after repeated follow-ups, I am still facing confusion over which service centre is responsible for attending to my complaint.
My question to Voltas Beko’s management is simple: What is the point of registering a complaint and promising priority resolution if the customer is still left chasing your team for basic service?
A customer should not have to coordinate between different branches, repeatedly explain the same problem, and send multiple emails just to get a technician to attend a registered complaint.
I am not asking for any special treatment. I am asking for the basic service and accountability that every customer deserves.
I request Voltas Beko’s senior management to intervene immediately, confirm the responsible service centre, provide a definite technician visit schedule, and resolve Complaint No. ****** without further delay.
I have retained the complaint details and written email assurances. If this matter continues to remain unresolved, I will pursue the appropriate consumer grievance redressal channels.
I hope Voltas Beko takes this public escalation seriously and demonstrates that customer satisfaction is more than just a promise in an email.
Voltas Beko — I am looking for a resolution, not another assurance.
VoltasBeko Voltas Limited - A TATA Enterprise Mukundan Menon Consumer Rights
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An Unacceptable Customer Experience with Voltas Beko | Request for Immediate Intervention from Senior Management
Dear @Voltas Beko Management and Managing Director, Mukundan Menon
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