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Voltas Beko washing machine complaint unresolved after 7 days; warranty visit charged, rude technician, and issue worsened

VoltasPC-2026-01981OtherAnonymous ·
An Unacceptable Customer Experience with Voltas Beko | Request for Immediate Intervention from Senior Management Dear @Voltas Beko Management and Managing Director, Mukundan Menon I am writing this post with deep disappointment regarding the extremely frustrating customer service experience I have faced with Voltas Beko. It has been more than 7 days, and my washing machine issue remains unresolved. Despite raising complaints and sending multiple escalation emails, I have received no satisfactory resolution, and no one from the escalation team has contacted me to address my concerns. Here is what happened: - A service technician visited my home but failed to resolve the washing machine issue and collected ₹200 for the visit it has still 5 months warranty. - Following the visit, the washing machine drum started making extremely loud noises during the spin cycle, leaving the machine's condition worse than before. I have video evidence of the issue. - When I raised a re-complaint and requested a different technician, I received a call from the same technician, who spoke rudely and stated, “I am the team lead. No one else will come; do what you want.” I want to take the action on this technician and train them how to behave with customers - Instead of addressing my concerns and inspecting the machine, I was subjected to further calls demanding payment. - Despite escalating this matter through email and seeking intervention, there has been no meaningful response or follow-up from the responsible team. As a customer, I understand that technical issues can occur. However, poor service, disrespectful communication, and a complete lack of accountability are unacceptable. I purchased a Voltas Beko washing machine expecting reliable products and professional after-sales support. Unfortunately, my experience has been the opposite. I am requesting the direct intervention of Voltas Beko's senior management to: 1. Arrange an experienced senior technician from a different s

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  1. Case filed

    System · 13 Oct 2026, 4:47 pm

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