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Samsung India - Severe Service Deficiency, PCB Burnout, and False Out of Warranty Marking Under Extended Warranty

Samsung IndiaPC-2026-01941Consumer Electronics & AppliancesAnonymous ·
Severe Service Deficiency & Alleged Unfair Trade Practices by Samsung India A consumer appliance (Samsung Washing Machine - Model: WA80BG4686BRTL) under valid extended warranty till April 2028 has been completely dead since 2nd October 2026. Despite repeated technician visits and replacing the main PCB, wiring harness, and valve, the machine failed again immediately with recurring PCB burnout and leakage. Instead of honoring warranty commitments, the authorized service network attempted unauthorized service cancellations and falsely marked the job sheet 'Out of Warranty' despite clear proof of warranty coverage. A formal Consumer Complaint has been instituted before the Hon'ble District Consumer Disputes Redressal Commission (DCDRC), Gautam Buddha Nagar (Ref: ******), along with active National Consumer Helpline Docket No. 10319700 and CEO Escalation Ref: ******. When a critical household utility suffers chronic defects across multiple service attempts, forcing repeated patchwork instead of a replacement or full refund is unacceptable. How does Samsung ensure product reliability and consumer trust under its official warranty promises? #ConsumerRights #CustomerService #SamsungIndia #ConsumerProtection #DCDRC #ServiceDeficiency #QualityMatters

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  1. Case filed

    Filer · 13 Oct 2026, 12:32 pm

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