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Disappointing after-sales service, green line issue, and improper device return under warranty for Samsung Galaxy S21 FE

Samsung IndiaPC-2026-01450Consumer Electronics & AppliancesAnonymous ·
Samsung Support Samsung India Samsung Display Samsung Electronics Disappointing After-Sales Service Experience with Samsung India | Samsung Galaxy S21 FE I have always expected a reliable product and proper after-sales support from a brand like Samsung. Unfortunately, my recent experience with my Samsung Galaxy S21 FE has been extremely disappointing. My phone developed a green line issue on the display, and I submitted it to the authorized service center, INTEGRATED TELECOM, Bijnor, on 23 September 2026 (Service Request No. ******). Initially, I was informed that the repair would cost ₹500, as my phone was under warranty until 28 October 2026. However, after a week, I was told that the required part was unavailable and that I would have to surrender my phone in exchange for a coupon worth 35% of the invoice value. When I followed up on 5 October and requested that the service center arrange the part and repair my phone, I was pressured to accept the coupon immediately. I was told that my service request would be closed if I declined. The most disappointing part? My phone was returned with rubber bands around it, and the display was left partially detached and improperly fitted. The original issue remains unresolved, and I am now concerned that other service centers may refuse to accept my device in this condition. A customer who submits a device for repair within the warranty period should not have to face this situation because the required part is unavailable. I request Samsung India to look into this matter, arrange a proper repair, address the condition in which my phone was returned, and provide a fair resolution considering my original submission date. I hope the concerned team takes notice and helps resolve this issue promptly. Samsung India, I request your intervention. #SamsungIndia #SamsungGalaxyS21FE #CustomerExperience #CustomerService #ConsumerRights #SamsungSupport #SamsungService

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Service Request No.
***************
Service Center
***************
Device
***************

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  1. Case filed

    System · 10 Oct 2026, 3:09 pm

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