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20+ day service delay for dead motherboard on premium Samsung Galaxy Book4 Pro

Samsung IndiaPC-2026-01148Consumer Electronics & AppliancesAnonymous ·
To: Samsung Electronics, Sumsung Ltd, Samsung India CC: Croma Subject: URGENT: Complete Harassment & Unacceptable Service Delay | Samsung Galaxy Book4 Pro (Invoice: SLA169377665674) Dear Samsung Team, I am writing this email with extreme frustration and utter disappointment regarding the pathetic after-sales service I am receiving for my premium Samsung laptop. I purchased a Samsung 14 B5 Pro (Galaxy Book4 Pro, Serial No: 0U9K9ZAY600005) on 27th January 2026 from Croma for a huge amount of ₹1,18,791/-. Within just a few months of purchase, the laptop stopped working completely. My laptop has been lying submitted at your authorized service center for the last 20+ days: Service Center Name: Authorised Samsung Service Center - VCare Services Location: 1st Floor, 12C/15, above PNB Bank, Sector 13, Vasundhara, Ghaziabad, UP - 201012 The service center informed me that the motherboard is completely dead/burnt. However, even after 20 days, the motherboard has not been arranged or replaced. Whenever I follow up: Service Center staff says: 'Hamare hath mein nahi hai, parts aayenge tab banega.' They refuse to provide any confirmed repair date. Customer Care says: 'Hamare hath mein nahi hai, service center se baat kijiye.' Is this the kind of premium customer experience Samsung provides after taking ₹1.18 Lakhs? My professional work is suffering terribly every single day because of this continuous ping-pong game between your support teams. I demand immediate resolution: Fix and deliver my laptop fully operational within the next 48 hours, OR Provide a Full Refund / Unit Replacement immediately. If this matter is not resolved on priority, I will be compelled to file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC / Consumer Forum) for deficiency of service and harassment, alongside escalating this across all social media platforms. I have attached the original Croma purchase invoice and service center details for your immediate reference.

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  1. Case filed

    Filer · 7 Oct 2026, 3:26 am

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