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Niva Bupa customer alleges pre-authorisation rejections without reason and repeated delays in cashless approval

Niva BupaPC-2026-01626Insurance ClaimsAnonymous ·
Niva Bupa Insurance team: Lot of process improvements requirednnPathetic response by NIVA BUPA Team.nRejected pre authorisation without mentioning any reason on letter or mailnAfter 2 calls with customer care got reason, submitted document at 3:00 p.m. but got pre authorisation approval after 7 hours. Today sent discharge approval request. Again same issue. Rejected cashless without mentioning reason. Again spoke to customer care. Told them document was sent yesterday then only after call and keeping me on hold for 12 minutes confirmed that they have document. Even after call, where I was told that I will get approval in 90 minutes, still waiting for almost 140 minutes.nnThe process needs lot of improvement

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  1. Case filed

    System · 12 Oct 2026, 1:45 am

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