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Myntra customer alleges order cancelled without intimation after missed delivery date and false resolution assurance

MyntraPC-2026-02126Apparel & Fashion RetailAnonymous ·
SCAM ALERT!nnIs this how Myntra treats its customers? Absolutely pathetic service!nnI recently ordered a pair of shoes from Myntra, with delivery scheduled for 6 October 2026. I waited patiently for my order, trusting a platform as popular and established as Myntra to deliver on its commitment. But what followed was nothing short of frustrating and unacceptable.nnThe delivery date passed, yet there was no delivery, no meaningful update, and absolutely no proactive communication from Myntra. Neither the app provided any clarity nor did customer support bother to keep me informed.nnAfter multiple attempts, I finally managed to connect with a customer care executive on 11 October. I was assured that the issue would be resolved and that I would not have to contact customer support repeatedly for the same problem.nnSo, like any reasonable customer, I waited.nnAnd what did Myntra do? It conveniently cancelled my order without informing me or providing any prior update. After making me wait for days and assuring me of a resolution, the company simply walked away from its responsibility.nnTo make matters worse, I am now left without the product and have paid platform fees for an order that was never delivered. I can already anticipate the standard response about the fees being refunded to the original payment method, but that does not excuse the complete lack of accountability, communication, or customer care.nnLets be clear: this is not just a delivery failure; it is a complete failure of customer service and trust.nnCustomers pay for products, not for endless waiting, empty assurances, unexplained cancellations, and the hassle of chasing customer support for answers. A company of Myntras scale should be setting standards for customer experience, not making customers regret placing an order.nnMyntra, where is the accountability? Why was the order cancelled after your representative assured me of a resolution? Why was I not informed? And why should customers have to waste their time chasing a company for a basic service they have already paid for?nnThis experience has seriously damaged my trust in Myntra. I would strongly urge the company to review how it handles delayed orders, customer communication, and cancellations instead of hiding behind automated processes and standard responses.nnExtremely disappointing. Completely unacceptable. A terrible customer experience.

Reference details

Product
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Scheduled Delivery Date
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Customer Care Contact
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Issue
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  1. Case filed

    System · 15 Oct 2026, 7:50 am

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