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Myntra return requests allegedly denied for items with missing tags, brand mismatch, and poor quality

MyntraPC-2026-01972OtherAnonymous ·
Myntra Myntra Myntra Support I never thought I would use LinkedIn to raise a complaint, but my recent experience with Myntra has left me deeply frustrated. I have been a loyal Myntra customer for 3.5 years, shopping for my entire family. Recently, I received products with missing tags, brand discrepancies, and extremely poor quality. In one order of around 15 items, two products already required returns. My return requests were rejected because the products supposedly matched Myntra’s catalogue photographs. How can a catalogue image prove that the product delivered was correct as in of same brand as catalogue's, properly tagged, and of acceptable quality? What is even more concerning is that pickup personnel refuses returns when tags are missing or the brand does not match, as we raised a normal return request earlier but they refused to pick and advised to raise the request with reason "completely different product" as brand was diffferent or a tag was missing. If these checks matter during pickup, why aren’t they enforced before dispatch? Customers should not bear the financial loss for failures in seller quality control. I understand the need to prevent fraudulent returns, but genuine customers should not be denied fair resolutions for products that do not match what was ordered. My requests to Myntra are straightforward: 1. Reinvestigate the rejected returns based on the actual discrepancies. 2. Accept the legitimate returns and process the refunds. 3. Review seller quality checks and dispatch processes. 4. Explain how such products were shipped and why the returns were denied. Myntra, I request your intervention regarding Order ID: 1342721 ******. I would much rather resolve this fairly and continue shopping with confidence than lose trust in a platform I have relied on for years. #Myntra #CustomerExperience #CustomerRights #Ecommerce #Accountability #CustomerTrust

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  1. Case filed

    System · 13 Oct 2026, 4:40 pm

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