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Myntra complaint: wrong product and used dupatta delivered, invoice amount mismatch, return unresolved

MyntraPC-2026-01696OtherAnonymous ·
Subject: Formal Complaint – Wrong and Used Product Delivered | Order ID: #1342584 Dear Myntra Customer Care Team, I am extremely disappointed with the way my recent order has been handled. I ordered a VASUPRADA Kurta Set for ₹1,898, but the parcel delivered contained the wrong product and a used dupatta. To make matters worse, the invoice enclosed with the parcel shows ₹1,625 instead of the amount I paid. When I raised a return/cancellation request, I was asked to upload images of the missing or incorrect items, which is not a reasonable way to resolve a case where the contents of the parcel itself are incorrect. Despite explaining the issue to your customer care team, my complaint remains unresolved. I also contacted customer care twice and was kept on hold for over 30 minutes without receiving a proper response or resolution. This is completely unacceptable. The combination of an incorrect product, a used item, a discrepancy in the invoice amount, and the failure to provide customer support raises serious concerns about the quality of Myntra's order fulfilment and grievance-handling processes. As a customer, I should not have to repeatedly chase your team to correct an issue that arose through no fault of mine. I request that Myntra: 1. Arrange an immediate return pickup and issue a full refund of ₹1,898, subject to verification of the order and payment. 2. Investigate why the wrong product and a used dupatta were delivered and why the invoice amount does not match the order value. 3. Resolve the issue without requiring repeated submissions of evidence that is unavailable or not applicable to the actual contents of the parcel. 4. Provide a written confirmation of the resolution and an explanation for the poor customer service experience. I have always expected a reliable and trustworthy shopping experience from Myntra. This incident has seriously undermined that trust. If this is not resolved promptly, I will escalate the complaint through the appropriate

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  1. Case filed

    System · 12 Oct 2026, 1:01 pm

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