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Myntra order for EUROPE GIRL foundation cancelled on expected delivery date after online payment, refund and explanation sought

MyntraPC-2026-02017OtherAnonymous ·
Customer Support Team, I am extremely disappointed and frustrated with the irresponsible service provided by Myntra. I placed an order on 5 October 2026 for EUROPE GIRL HD High Definition Matte Foundation (30 ml) at a price of ₹701, and the payment was successfully completed online through LazyPay Netbanking. After waiting for several days and expecting my order to be delivered, I was shocked to discover that Myntra had cancelled my order on 12 October 2026, the very day I was expecting delivery. The only explanation provided was “unforeseen circumstances,” which is completely inadequate and unacceptable after making a customer wait for so long. My questions are simple: Why was my order accepted and my payment collected if Myntra could not fulfil the order? Why was I made to wait for seven days, only to have the order cancelled on the expected delivery date? Why should a customer suffer inconvenience and waste valuable time because of Myntra's failure to deliver? What concrete action will Myntra take to ensure that customers are not subjected to such disappointing service? A refund alone does not erase the inconvenience and disappointment caused by this cancellation. I want Myntra to take responsibility for this failure rather than provide a routine, automated response. I DEMAND THE FOLLOWING: A clear and specific written explanation for the cancellation. Immediate processing of my full refund of ₹701, without any deductions, along with confirmation of the refund reference number. Appropriate compensation or a goodwill gesture for the inconvenience caused. A proper investigation into why my order was cancelled at the last moment. If this complaint is not resolved satisfactorily, I reserve the right to escalate the matter to Myntra's Grievance Officer and the National Consumer Helpline for further action. I expect a meaningful response from a responsible representative, not another generic apology or an excuse. Myntra must understand that customers deserve r

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  1. Case filed

    System · 13 Oct 2026, 5:10 pm

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