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Meesho - Delivery Partner Abusive Language, False 'Customer Not Available' Marking & Failure to Complete 6 Exchange Orders (Shadowfax: ****** / ******)

MeeshoPC-2026-02739E-commerceAnonymous ·
Dear Meesho Meesho Support Meesho AI Services , how many complaints does it take before someone takes accountability? I ordered six products from Meesho and requested an exchange. The exchange products reached the local delivery partner, but instead of delivering them, he repeatedly marked the status as "Customer Not Available" without even contacting me. When I called him, his response was shocking. He used abusive language and said:nn"Who asked you to order the products? We will not deliver products. Go and do whatever you want." I immediately contacted Meesho customer care. I was promised a resolution within 24 hours. Nothing changed. I escalated the matter to Meesho's grievance team, yet no meaningful action has been taken. My questions to Meesho's leadership are simple:n- Is this how you treat customers who trust your platform?n- What is the purpose of having a grievance redressal system if complaints go unanswered?n- Who is accountable for delivery partners who allegedly falsify delivery attempts and verbally abuse customers?n- Why should customers repeatedly chase a company to receive a service they have already paid for? This is no longer just about exchanging six products. It is about customer dignity, accountability, and the failure of normal support and grievance channels. Formal Complaint Details Sent to ******: Order IDs: 335102871597754944n335102871597754945n335102871597754946n335102871597754947n335102871597754948n335102871597754949n Delivery partner & phone number: Shadowfax - ****** / ******nPrevious customer-care complaint IDs: MST-******nMST-1976646801nMST-2724839044nMST-******nMST-1140307827n #Meesho #CustomerExperience #CustomerService #ConsumerRights #Accountability

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
***************
Order IDs (6 Exchange Items)
***************
Logistics Partner & Contacts
***************
Complaint IDs Logged
***************

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History

  1. Case filed

    System · 22 Oct 2026, 5:21 pm

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