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Meesho & NPCI BHIM - UPI Payment Deducted on 9th Oct But Order Never Placed; Customers Passed Between Bank, Meesho, and BHIM

MeeshoPC-2026-02634E-commerceAnonymous ·
Disappointing Customer Experience: Meesho and NPCI BHIM Need to Take AccountabilitynI placed an order on Meesho on 9th October and made the payment through BHIM UPI. The money was deducted from my bank account, but the order was never placed. Since then, I have been running from one support team to another, with no resolution. Here is what happened:n- Bank: Asked me to contact Meesho.n- Meesho: Asked me to contact BHIM UPI.n- NPCI BHIM: Responded to my email stating that the matter needs to be addressed by Meesho.n- Meesho again: Now says they have no record of the payment, but has not provided a written response confirming its position. It is extremely frustrating when a customer makes a payment in good faith but is left to coordinate between multiple parties to recover their own money. My questions are simple: 1. Where has my money gone? 2. Who is responsible for resolving this issue? 3. Why should a customer have to chase multiple organisations for a transaction that should be traceable? I request Meesho and NPCI BHIM to look into this matter, investigate the transaction, and help resolve it at the earliest. Customer trust is built not just by making purchases easy, but also by taking ownership when something goes wrong. I hope this post reaches the right team and helps bring a resolution. #Meesho #BHIMUPI #CustomerExperience #ConsumerRights #DigitalPayments #CustomerSupport

Reference details

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Looping Support
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  1. Case filed

    System · 21 Oct 2026, 11:23 am

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