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Non-existent post-sales support, broken callbacks, and unreachable human agents on MakeMyTrip

MakeMyTripPC-2026-01131Airlines & TravelAnonymous ·
MakeMyTrip MakeMyTrip myBiz By MakeMyTrip Pathetic customer service... actually, correction: there is no customer service at all. Once the booking is made, you are left completely stranded. The only support available is an AI virtual assistant that is incapable of resolving even basic issues. Strangely, there seem to be plenty of agents available when they want to sell tickets, but none when a customer needs post-sales support. There is no accessible customer service email address, no meaningful support channel, and no accountability. After spending 22 exhausting hours making multiple calls and trying every possible route to get help, I finally reached an agent, Shruti. I pleaded my case, cited the airline's own rules and policies, and after considerable effort she agreed with my request and promised to call back at 11:00 a.m. That call never came. This experience has been nothing short of daylight robbery. A business model that makes it nearly impossible for customers to reach a human being after payment has been collected is fundamentally flawed and deeply disrespectful to its customers. Customers deserve support, transparency, and accountability, not endless automated loops and broken promises.

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  1. Case filed

    Filer · 6 Oct 2026, 2:38 pm

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