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LG Electronics India - 4-Month Unresolved TV OLED Panel Damage Occurred During Paid In-House Relocation Service

LG Electronics IndiaPC-2026-02726Consumer Electronics & AppliancesAnonymous ·
LG Electronics India - Disappointing Customer Service - Four months without resolution! Rajesh ChandrasekarnHong Ju Jeonn On 18 June 2026, my LG OLED 65GXPTA TV was damaged during relocation handled entirely by an LG service representative. The representative personally uninstalled, packed, arranged transportation, transported, and reinstalled the TV at my new residence. I paid him the full service charges, including transportation costs. Immediately after reinstallation, the TV failed to power on, and the OLED panel was found damaged. The representative himself confirmed that the panel required replacement. The TV was under the complete custody and control of LGs service representative throughout the process. Yet LG expects ME to pay for the damage! Despite repeated follow-ups, four months have passed without any resolution, forcing me to escalate the matter to the Consumer Forum. LG Electronics, LG Electronics India - Why should a customer bear the cost of damage caused during a paid service performed entirely by your representative? Is this the level of accountability a long-standing customer should expect from a reputed brand like LG? A reputed global brand should stand behind its service commitments and demonstrate accountability when things go wrong. I urge LG Indias senior management to take immediate responsibility and arrange for repair or replacement at no cost to me. #LGIndia #CustomerService #CustomerRights #ConsumerProtection #LGCustomerComplaints

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  1. Case filed

    System · 22 Oct 2026, 4:52 pm

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