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TCL Electronics India - Defective LED TV Panel, Failed Repairs, Unfulfilled TV Replacement Promise & After-Sales Service Delays

LG Electronics IndiaPC-2026-02518Consumer Electronics & AppliancesAnonymous · 16h ago

🚨 AN OPEN LETTER TO TCL INDIA MANAGEMENT: IS THIS HOW YOU TREAT YOUR CUSTOMERS? A BRAND-NEW TV PURCHASED IN APRIL. A DEFECTIVE PANEL. A FAILED REPAIR. REPEATED FOLLOW-UPS. STILL NO SATISFACTORY RESOLUTION! I never expected that buying a new television would turn into such a frustrating experience. On 28 April 2026, I purchased a brand- ew TCL LED TV. Within approximately 1–2 months of use, a black patch appeared on the screen. What followed was an extremely disappointing experience with TCLs after-sales service.n🔴 1. MY COMPLAINT WAS NOT REGISTERED FOR APPROXIMATELY TWO WEEKSnOn 8 September, I contacted the dealer from whom I purchased the TV and was referred to TCLs service engineer, Harjit. After inspecting the television, I was assured that the complaint process had started. Despite repeated follow-ups, I received no complaint number. When I contacted TCL customer care directly on 23 September, I discovered that my complaint had not even been registered.n🔴 2. THE REPLACEMENT PANEL WAS ALSO DEFECTIVEnTCL approved a replacement panel, which arrived at the service centre on 8 October. After further follow-ups and delays, the engineer visited my residence to install it. To my disappointment, the replacement panel was also defective, leaving my television completely nonfunctional. did not work even after the attempted repair.n🔴 3. A SENIOR REPRESENTATIVE PROMISED A NEW TVnFollowing the failed repair, I spoke with a senior representative named Rohan during a conference call with the service engineer. Rohan verbally assured me that I would receive a brand- ew LED TV within one week. I trusted that assurance. However, when I contacted TCL customer care again on 13 October, I was informed that another replacement panel had been approved but had not yet been dispatched. When I attempted to contact Rohan regarding his commitment, he did not answer my calls. Why am I still being offered another panel replacement when a senior representative has verbally promised me a brand- ew television?n🔴 4. WHERE IS THE CUSTOMER ACCOUNTABILITY? My experience has involved repeated follow-ups, delayed complaint registration, a defective replacement panel, an unsuccessful repair attempt and a lack of a satisfactory resolution. The most disappointing part is that I have had to invest so much time and effort simply to resolve a problem with a relatively new product under warranty. After this experience, I cannot recommend TCL products to others based on my personal experience with the product and after-sales service. TCL INDIA, A CUSTOMER SHOULD NOT HAVE TO FIGHT THIS HARD TO GET A NEW PRODUCT UNDER WARRANTY PROPERLY RESOLVED.n📣 I INVITE TCL INDIAS SENIOR MANAGEMENT TO REVIEW THIS CASE AND #TCLIndia #CustomerExperience #CustomerService #ConsumerRights #AfterSalesService #CustomerSatisfaction TCL Electronics India Customer Experience RightSize - Customer Reporting Specialists TCL

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System · 19 Oct 2026, 5:15 pm

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